The emphasis from insight, is to always work with the leaders of the business to help them with the challenges they face and enable them and their teams to get the results they want quickly.
Results are achieved by undertaking a combination of; business reviews, individual 1:1 coaching sessions, group workshops and acting as an ongoing advisor. Areas where insight specialise in making an impact include:
Strategy Creation, Refinement and Delivery
Helping organisations understand where they have come from and where they are going, setting the strategy to generate a sense of purpose and direction.
- Defining or refining the strategy
- Planning and preparation of documents
- Integration with all day to day actions
- Undertaking a situation analysis
Managing Change and Transformation
Bringing order to chaos, reducing complex problems to simple solutions and delivering practical projects in short timescales, to deliver tangible results.
- Capacity & capability assessments
- Critical path /success factor prioritisation
- Program management / implementation
- Process and procedure improvement
Leadership and interim management
Providing a holistic approach to ensure; joined up thinking, understanding of what the key levers are, spotting the ‘must win’ battles, their sequence and interdependencies.
- Focusing on key short & long-term goals
- Leadership of senior & project teams
- Business stabilisation
- Performance improvement & continuity
Customer Proposition Development
Focusing the organisation on the customer and developing products and services to meet their needs, exceed their expectations and fully engage them.
- Understanding core customer needs
- Proposition development & review
- Brand: Values, purpose, position & goals
- Identifying & improving channels to market
Service Improvement
Re-engineering and refining the interaction with customers to significantly enhance their service experience and delight them – pre-sale, during the sale and post-sale.
- Client service programs & training
- Customer service scoring & tracking
- Aftercare programs & customer retention
- Improving customer touch points
Commercial Management
Ensuring ownership of business plans, budget delivery and the continuous review of ways to maximise revenue / margin / cost improvements.
- Business planning & budget creation
- Commercial & business model reviews
- Balanced scorecards & benchmarking
- Sales, margin & cost improvements
Cultural Change Programmes
Ensuring the engagement and alignment of all key groups within the business, breaking down the barriers to inertia and encouraging the flow of ideas.
- Developing “cultural change programs”
- Colleague engagement approaches
- Listening surveys, action schemes
- Internal communication & feedback
People Development
Picking the right team, getting the right balance of leadership and management, continually pushing performance to deliver change and results.
- Re-engineering & improving recruitment
- Induction, training & development
- Appraisals & succession planning
- Evaluating, coaching & mentoring